We are setting up warehouses in the US, Europe, Australia, and China. In the future, we will ship parcels from different warehouses according to the location of the customer's orders.
Buyers will receive goods in 6-15 days normally after the order is placed. Depending on the local postal service. For local delivery orders, the duration of shipping is within one week.
Return & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please send us an email at firstname.lastname@example.org, before sending back the parcel. Our customer service staff will send you a guide for the procedure of returning.
Return for a faulty/broken products is totally free. You shall be notified for the return airway bill and the service staff will contact with you and get the return parcel from your house.
For return of non-flaws products, customer need to send the parcel to the assigned address and the freight shall be on customer's side.
We will process a full refund after the return parcel arrived at our assigned address.
Customers will be able to get the funds in 15-30 days long. The time of processing is depending on the processing of your bank from which your funds are paid.
All products in our shop are tested by third-party inspection agencies, like CE/EU, CQI, FDA, SGS, etc. The goods selling here are refined and environmentally friendly, For the glassware, they are Lead and Cadmium free. Feel free to use them.
All our ceramic products are dishwasher safe. The oven is safe and freezer safe. Please check the caring information on the product description. For microwave use, please note that not all ceramic products are microwavable. Dinnerware with golden lining or gold/silver paint is unable to be heated in the microwave. Please read the description for the guidance of users. With good care, their glaze color of them will last very long over years.
We are providing 2 types of material for glassware products, one is Boro-silicate glass and the other is machine-made soda-lime glass. Boro-silicate is used in teapots, firepots mostly. They are in very good thermo-stability. With high clarity and transparency, the dishwasher, freezer, and oven are safe. Also microwavable. The normal soda-lime glass is not quite as strong as Boro-silicate glass, please check the guidelines for the usage in the description for them.
Knowledge of Products
Enamel, also known as porcelain body painted enamel, came from the inspiration of Enameled bronzeware technique, enamel bronzeware painting techniques had been successfully transplanted to the porcelain body in Emperor Kangxi times, glazing the porcelain body after depicting a variety of enamel on it, that's the Enameled Porcelain. The production of Enameled Porcelain is quite different from other porcelain since its beginning. The whole production process is personally supervised by the emperor.
Blue and White Pottery cover a wide range of white pottery and porcelain decorated under the glaze with a blue pigment, generally cobalt oxide. The decoration is commonly applied by hand, originally by brush painting, but nowadays by stenciling or by transfer-printing, though other methods of application have also been used. The cobalt pigment is one of the very few that can withstand the highest firing temperatures that are required, in particular for porcelain, which partly accounts for its long-lasting popularity.
On-glaze decoration is a method of decorating pottery, most often porcelain, where the colored decoration is applied on top of the already fired and glazed surface, and then fixed in a second firing at a relatively low temperature, often in a muffle kiln. It is often described as producing "enameled" decoration. The colors fuse onto the glaze, so the decoration becomes durable. This decorative firing is usually done at a lower temperature which allows for a more varied and vivid palette of colors, using pigments that will not color correctly at the high temperature necessary to fire the porcelain body. Historically, a relatively narrow range of colors could be achieved with underglaze decoration, where the colored pattern is applied before glazing, notably the cobalt blue of blue and white porcelain.
Underglaze is a method of decorating pottery in which painted decoration is applied to the surface before it is covered with a transparent ceramic glaze and fired in a kiln. Because the glaze subsequently covers it, such decoration is completely durable, and it also allows the production of pottery with a surface that has a uniform sheen. Underglaze decoration uses pigments derived from oxides which fuse with the glaze when the piece is fired in a kiln. It is also a cheaper method, as only a single firing is needed, whereas overglaze decoration requires a second firing at a lower temperature.
The glaze is very resistant to scratches. However, some cutlery might be able to leave scratch marks on the surface, it's up to the "softness" in the metal. Ceramics is a harder material than metal so low-quality cutlery will leave a mark. Try not to use it with non-alloy. Some matte glazes such as the "brewers", and "stone" collections feature an artisan glaze, which is more scratchy. Dark color glaze such as "cobalt" and "denim" is more exposed to glaze scratches due to the nature of color. However, glaze marks/scratches will never affect your usage. It can only be seen easier but does not affect the usage.