Return & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
We don't accept the return of used items or any products which broken or damaged after the parcel is opened and used for some days. Please inspect your parcel upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unless there has a quality issue, we cannot accept returns on sale items or customized items.
Customer needs to pay for the fees of returning an order of products that don't have any quality issues.
For the returning of faulty products parcel or broken/damaged product parcels, the fees are our responsibility.
Claim On Faulty Goods
TimeofModern appreciates your orders very much!
Our principle is to be the most professional home porcelain and glassware supplier online.
Although we are trying our best to pack the goods with high shockproof standards, there will still have a few occasions for faulty or damaged goods occurring.
For any faulty goods which do not comply with order details, or damaged items due to rough shipping, please feel free to get in touch with us! We will take full responsibility for these problems.
Please claim faulty/damaged parcel contents to TimeofModern in 3 working days after delivery of parcel.
Email clear photos for the air waybill(showing waybill numbers) and the pictures of broken items.
Meanwhile, please notify us of the order number.
Our customer service email is firstname.lastname@example.org.
The compensation will be offered after verifying the issues by our staff of customer service staff.
The compensation will be part/full refund of the order amount, or we shall send a free parcel containing the correct goods.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.