Shipping Information

Our Service Countries/Areas

Insurance/Compensation Policy

Time of Order Processing

Duration of Delivery

VAT & Customs Duties

Customs Duty/Tariff in other countries/areas

Refusing To Pay Customs Duties

 

The shipping fees are automatically calculated at the checkout on basis of order details.

For orders with an amount over US$, 500.00 will get free shipping while checking out.

 

Our Service Countries/Areas:                                                                                                                    

On basis of our stock warehouses in the US, Europe & China,  we can send parcels to the following Countries/Areas:

North America: 

Canada | Mexico | United States

Europe:

Austria | Belgium | Bulgaria | Croatia | Czech | Cyprus | Denmark | Estonia | Finland | France | Germany | Greece | Holland | Hungary | Ireland | Italy

| Latvia | Lithuania | Luxembourg | Malta | Norway | Poland | Portugual | Romania | Russia | Slovakia | Slovenia | Spain | Sweden | Switzerland

|Turkey |United Kingdom

*Shipping to Russia is stopped presently due to the situation.

Asia:

Bahrain | Hong Kong | India | Indonesia | Israel | Japan | Jordan | South Korea | Kuwait | Lebanon | Macau | Malaysia | Oman | Pakistan | Philippines | 

Qatar | Saudi Arabia | Singapore | Taiwan | Thailand | U.A.E. | Uzbekistan | Vietnam

Oceania:

Australia | East Timor | New Zealand

Africa:

Egypt | Ethiopia | South Africa

 

Insurance/Compensation Policy                                                                                                                        

We take responsibility for any package damage/loss during delivery! 

Due to the fragility of ceramic/glassware products, Timeofmodern is taking full responsibility for the parcel lost or damaged no matter full or part of the

purchased goods. We will resend the damaged goods free of charge upon the following conditions:

1. Customers must claim any damage/broken parcel content within 3 days(72 hours) upon receipt of the parcel(counting date starts from

the day of parcel delivered according to tracking statute). 

2. Customers must provide solid evidence to customer service of Timeofmodern to prove the damage/broken goods, including the following

information: Air waybill photo of the broken parcel, photos of broken pieces.

3. Please submit the evidence to our customer service by email or in the order details of the member center for claiming the compensation.

4. Timeofmodern will respond to the request in 24 hours upon receipt of the claims. We will send the damaged pieces in 5 working days free of charge.

Remark: Customers must provide the correct shipping address for the safe delivery of parcels. Any  parcels lost caused by the wrong address of the receiver

or the wrong phone number offered won't be able to get any compensation.

 

Time of Order Processing                                                                                                                        

Timeofmodern order processing time:

Orders will be processed and shipped in 3 working days after payment is completed(Ps.: For orders of Monday, shipping will be processed before Thursday;

for orders of Friday, shipping will be processed before next Wednesday).

 

Duration of  Delivery                                                                                                                                

Timeofmodern is offering the following 2 types of door-to-door shipping solutions:

YunExpress Registered Standard Shipping: 

Tracking number with detailed shipping information available online.

Shipping duration of destination countries/areas:

     Countries/Areas                     Reference Time                

 Reference Time   

    Under Covid-19               

United States 6-12 working days 8-12 working days
United Kingdom 6-10 working days 6-10 working days
France 6-10 working days 6-10 working days
Germany 6-10 working days 6-10 working days
Italy 6-10 working days 8-12 working days
Spain 6-10 working days 8-12 working days
Holland 6-10 working days 6-10 working days
Belgium 6-10 working days 8-12 working days
Austria 6-10 working days 8-10 working days
Sweden 6-10 working days 8-10 working days
Poland 6-10 working days 8-12 working days
South Africa 6-8 working days 15-20 working days
Cyprus 8-12 Working days 8-12 working days
Australia 6-10 working days 10-15 working days
Canada 8-15 Working days 10-15 working days
Ireland 6-10 working days 10-15 working days
Greece 8-12 Working days 10-15 working days
Bulgaria 6-10 working days 10-15 working days
Portugual 6-10 working days 8-12 working days
Hungary 6-10 working days 6-10 working days
Slovakia 6-10 working days 8-12 working days
Czech 6-10 working days 6-10 working days
Romania 6-10 working days 8-12 working days
Finland 6-10 working days 6-10 working days
Denmark 6-10 working days 6-10 working days
Norway 8-10 working days 8-12 working days
                Japan 8-10 working days 8-12 working days

 

YunExpress Registered Shipping:

Shipping duration of destination countries/areas: Tracking number with sending out and delivery information available online. 

Shipping duration of destination countries/areas:

        Countries/Areas                          Reference Time                     

       Reference Time      

       Under Covid-19         

Germany  8-12 working days 8-15 working days
France 8-12 working days 8-15 working days
Italy  8-15 working days 8-15 working days
United Kingdom 8-12 working days 8-15 working days
Holland 8-10 working days 8-15 working days
Belgium 8-10 working days 8-15 working days
Bulgaria 8-10 working days 8-15 working days
Croatia 8-10 working days 8-15 working days
Cyprus 8-10 working days 8-15 working days
Czech 8-10 working days 8-15 working days
Estonia 8-10 working days 8-15 working days
Finland 8-10 working days 8-15 working days
Hungary 8-10 working days 8-15 working days
Latvia 8-10 working days 8-15 working days
Lithuania 8-10 working days 8-15 working days
Malta 8-10 working days 8-15 working days
Poland 8-10 working days 8-15 working days
Portugual 8-10 working days 8-15 working days
Romania 8-10 working days 8-15 working days
Slovakia 8-10 working days 8-15 working days
Slovenia 8-10 working days 8-15 working days
Sweden 8-10 working days 8-15 working days
Austria 8-10 working days 8-15 working days
Denmark 8-10 working days 8-15 working days
Greece 8-10 working days 8-15 working days
Ireland 8-10 working days 8-15 working days
Luxembourg 8-10 working days 8-15 working days

Please check with our customer service for the shipping duration of other countries/areas.

Parcel Tracking website: https://www.yuntrack.com/track/index?n=y

                                              https://www.17track.net/en

VAT & Customs Duties                                                                                                                   

VAT(Value added tax) 

A. Parcel Value under €150:

For customers from EU countries or with a parcel receiver's address in the EU(Europe Union), Timeofmodern will collect VAT in the

order checkout value.  Parcel receivers don't need to pay the VAT to local customs again while the parcel is in customers clearance

procedure, it will expedite the parcel delivery time.

Number   Country     VAT Rate
1 Austria 20%
2 Belgium 21%
3 Bvlgaria 20%
4 Croatia 25%
5 Cyprus 19%
6 Czech 21%
7 Denmark 25%
8 Estonia 20%
9 Finland 24%
10 France 20%
11 Germany 19%
12 Greece 24%
13 Hungray 27%
14 Ireland 23%
15 Italy 22%
16 Latvia 21%
17 Lithuania 21%
18 Luxembourg 17%
19 Malta 18%
20 Holland 21%
21 Poland 23%
22 Portugal 23%
23 Romania 19%
24 Slovakia 20%
25 Slovenia 22%
26 Spain 21%
27 Sweden 25%

 

B. For parcel value over €150:

EU territory customers should pay for the VAT import values to customs while the parcel arrives at local customs.

TimeofModern is not responsible for the delay of parcel delivery due to late processing for customs issues in destination countries.

 

Customs Duty/Tariff in other countries/areas:                                                                         

Tax/Duties are included for parcel shipping to the US.

For other customs duties outside the EU, customers are responsible for duties, taxes, and any other charges that your country chooses

to impose for the import.

TimeofModern is unable to take control of the customs issues in destination countries.

AUSTRALIA – All orders above AUS$1000 are subject to import duties. This figure can vary depending on the value of the parcel,

so please check with the Department of Home Affairs for more information.

NEW ZEALAND - All orders above NZD$1000 are subject to import duties. This figure can vary depending on the value of the parcel.

You can get an estimate from the New Zealand Customs Service website.

CANADA: All orders are subject to 5% GST.

BRAZIL- All orders are subject to import duties.

UK - All orders are subject to the VAT tax and customs clearance fees.  

 

REFUSING TO PAY CUSTOMS                                                                                                       

If you refuse the customs fee and the parcel is returned to Venetto Design, the shipping fee will be deducted from your refund.

If you're still unsure about whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information

before placing your order.

 For shipping to other countries/areas outside the listing, please get in touch with us: support@timeofmodern.com