The shipping fees are automatically calculated at the checkout on basis of order details.
Our Service Countries/Areas:
On basis of our stock warehouses in the US, Europe & China, we can send parcels to the following Countries/Areas:
Canada | Mexico | United States
Austria | Belgium | Bulgaria | Croatia | Czech | Cyprus | Denmark | Estonia | Finland | France | Germany | Greece | Holland | Hungary | Ireland | Italy
| Latvia | Lithuania | Luxembourg | Malta | Norway | Poland | Portugual | Romania | Russia | Slovakia | Slovenia | Spain | Sweden | Switzerland
|Turkey |United Kingdom
*Shipping to Russia is stopped presently due to the situation.
Bahrain | Hong Kong | India | Indonesia | Israel | Japan | Jordan | South Korea | Kuwait | Lebanon | Macau | Malaysia | Oman | Pakistan | Philippines |
Qatar | Saudi Arabia | Singapore | Taiwan | Thailand | U.A.E. | Uzbekistan | Vietnam
Australia | East Timor | New Zealand
Egypt | Ethiopia | South Africa
We take responsibility for any package damage/loss during delivery!
Due to the fragility of ceramic/glassware products, Timeofmodern is taking full responsibility for the parcel lost or damaged no matter full or part of the
purchased goods. We will resend the damaged goods free of charge upon the following conditions:
1. Customers must claim any damaged/broken parcel content within 3 days(72 hours) upon receipt of the parcel(counting date starts from
the day of parcel delivery according to tracking statute).
2. Customers must provide solid evidence to customer service of Timeofmodern to prove the damaged/broken goods, including the following
information: Air waybill photo of the broken parcel, photos of broken pieces.
3. Please submit the evidence to our customer service by email or in the order details of the member center for claiming the compensation.
4. Timeofmodern will respond to the request in 24 hours upon receipt of the claims. We will send the damaged pieces in 5 working days free of charge.
Remark: Customers must provide the correct shipping address for the safe delivery of parcels. Any parcels lost caused by the wrong address of the receiver
or the wrong phone number offered won't be able to get any compensation.
Time of Order Processing
Timeofmodern order processing time:
Orders will be processed and shipped in 3 working days after payment is completed(Ps.: For orders of Monday, shipping will be processed before Thursday;
for orders of Friday, shipping will be processed before next Wednesday).
Duration of Delivery
Timeofmodern is offering the following 2 types of door-to-door shipping solutions:
YunExpress Registered Standard Shipping:
Tracking number with detailed shipping information available online.
Shipping duration of destination countries/areas:
|United States||6-12 working days||8-12 working days|
|United Kingdom||6-10 working days||6-10 working days|
|France||6-10 working days||6-10 working days|
|Germany||6-10 working days||6-10 working days|
|Italy||6-10 working days||8-12 working days|
|Spain||6-10 working days||8-12 working days|
|Holland||6-10 working days||6-10 working days|
|Belgium||6-10 working days||8-12 working days|
|Austria||6-10 working days||8-10 working days|
|Sweden||6-10 working days||8-10 working days|
|Poland||6-10 working days||8-12 working days|
|South Africa||6-8 working days||15-20 working days|
|Cyprus||8-12 Working days||8-12 working days|
|Australia||6-10 working days||10-15 working days|
|Canada||8-15 Working days||10-15 working days|
|Ireland||6-10 working days||10-15 working days|
|Greece||8-12 Working days||10-15 working days|
|Bulgaria||6-10 working days||10-15 working days|
|Portugual||6-10 working days||8-12 working days|
|Hungary||6-10 working days||6-10 working days|
|Slovakia||6-10 working days||8-12 working days|
|Czech||6-10 working days||6-10 working days|
|Romania||6-10 working days||8-12 working days|
|Finland||6-10 working days||6-10 working days|
|Denmark||6-10 working days||6-10 working days|
|Norway||8-10 working days||8-12 working days|
|Japan||8-10 working days||8-12 working days|
YunExpress Registered Shipping:
Shipping duration of destination countries/areas: Tracking number with sending out and delivery information available online.
Shipping duration of destination countries/areas:
|Germany||8-12 working days||8-15 working days|
|France||8-12 working days||8-15 working days|
|Italy||8-15 working days||8-15 working days|
|United Kingdom||8-12 working days||8-15 working days|
|Holland||8-10 working days||8-15 working days|
|Belgium||8-10 working days||8-15 working days|
|Bulgaria||8-10 working days||8-15 working days|
|Croatia||8-10 working days||8-15 working days|
|Cyprus||8-10 working days||8-15 working days|
|Czech||8-10 working days||8-15 working days|
|Estonia||8-10 working days||8-15 working days|
|Finland||8-10 working days||8-15 working days|
|Hungary||8-10 working days||8-15 working days|
|Latvia||8-10 working days||8-15 working days|
|Lithuania||8-10 working days||8-15 working days|
|Malta||8-10 working days||8-15 working days|
|Poland||8-10 working days||8-15 working days|
|Portugual||8-10 working days||8-15 working days|
|Romania||8-10 working days||8-15 working days|
|Slovakia||8-10 working days||8-15 working days|
|Slovenia||8-10 working days||8-15 working days|
|Sweden||8-10 working days||8-15 working days|
|Austria||8-10 working days||8-15 working days|
|Denmark||8-10 working days||8-15 working days|
|Greece||8-10 working days||8-15 working days|
|Ireland||8-10 working days||8-15 working days|
|Luxembourg||8-10 working days||8-15 working days|
Please check with our customer service for the shipping duration of other countries/areas.
Parcel Tracking website: https://www.yuntrack.com/track/index?n=y
VAT & Customs Duties
VAT(Value added tax)
A. Parcel Value under €150:
For customers from EU countries or with a parcel receiver's address in the EU(Europe Union), Timeofmodern will collect VAT in the
order checkout value. Parcel receivers don't need to pay the VAT to local customs again while the parcel is in customers clearance
procedure, it will expedite the parcel delivery time.
B. For parcel value over €150:
EU territory customers should pay for the VAT import values to customs while the parcel arrives at local customs.
TimeofModern is not responsible for the delay of parcel delivery due to late processing for customs issues in destination countries.
Customs Duty/Tariff in other countries/areas:
Tax/Duties are included for parcel shipping to the US.
For other customs duties outside the EU, customers are responsible for duties, taxes, and any other charges that your country chooses
to impose for the import.
TimeofModern is unable to take control of the customs issues in destination countries.
AUSTRALIA – All orders above AUS$1000 are subject to import duties. This figure can vary depending on the value of the parcel,
so please check with the Department of Home Affairs for more information.
NEW ZEALAND - All orders above NZD$1000 are subject to import duties. This figure can vary depending on the value of the parcel.
You can get an estimate from the New Zealand Customs Service website.
CANADA: All orders are subject to 5% GST.
BRAZIL- All orders are subject to import duties.
UK - All orders are subject to the VAT tax and customs clearance fees.
REFUSING TO PAY CUSTOMS
If you refuse the customs fee and the parcel is returned to Venetto Design, the shipping fee will be deducted from your refund.
If you're still unsure about whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information
before placing your order.
For shipping to other countries/areas outside the listing, please get in touch with us: email@example.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
We don't accept the return of used items or any products which broken or damaged after the parcel is opened and used for some days. Please inspect your parcel upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unless there has a quality issue, we cannot accept returns on sale items or customized items.
Customer needs to pay for the fees of returning an order of products that don't have any quality issues.
For the returning of faulty products parcel or broken/damaged product parcels, the fees are our responsibility.
Claim On Faulty Goods
TimeofModern appreciates your orders very much!
Our principle is to be the most professional home porcelain and glassware supplier online.
Although we are trying our best to pack the goods with high shockproof standards, there will still have a few occasions for faulty or damaged goods occurring.
For any faulty goods which do not comply with order details, or damaged items due to rough shipping, please feel free to get in touch with us! We will take full responsibility for these problems.
Please claim faulty/damaged parcel contents to TimeofModern in 3 working days after delivery of parcel.
Email clear photos for the air waybill(showing waybill numbers) and the pictures of broken items.
Meanwhile, please notify us of the order number.
Our customer service email is firstname.lastname@example.org.
The compensation will be offered after verifying the issues by our staff of customer service staff.
The compensation will be part/full refund of the order amount, or we shall send a free parcel containing the correct goods.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.