Frequently Asked Questions

TimeofModern.com offers a wide range of home porcelain and glassware products, including dinnerware, designer dinner sets, restaurant tableware, serveware, drinkware, flatware, cookware, kitchenware, tablecloths, table runners, floor mats, cushions, lamps, bedclothes, and more.

Yes, we offer OEM & ODM services for ceramic and glassware products. You can customize products with your company name/logo, brand name/logo, trademark, and more. Contact us for detailed information and requirements.

We are committed to sustainability and offer a range of environmentally friendly products. Look for our eco-friendly options in our product listings.

Yes, you can find reviews and testimonials from our customers on our website. These reviews can provide valuable insights into the quality and performance of our products. These additional FAQs cover topics like gift wrapping, address changes, dishwasher safety, product warranties, customizations, customer service contact information, sustainability, wholesale ordering, and customer reviews on TimeofModern.com.

If a product is out of stock, you'll typically see a notification on the product page. For the most accurate information, you can contact our customer service team.

Yes, we have a loyalty program to reward our frequent customers. You can earn points on purchases and redeem them for discounts on future orders.

To stay updated on our latest product releases and promotions, you can sign up for our newsletter. You'll receive regular updates on our newest offerings and special offers.

We regularly run sales and discounts. To get the latest information on upcoming promotions, check our website's "Sales & Promotions" section or subscribe to our newsletter.

Placing an order is simple. Browse our website, select the products you like, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information to complete the order.

The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item.

If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but it depends on the order's processing stage.

Yes, we offer wholesale programs for businesses. Contact us to discuss your specific needs and how we can work together.

To stay informed about our latest promotions and new arrivals, sign up for our newsletter. You can also follow us on social media platforms like Instagram and Facebook for updates.

Yes, we offer gift-wrapping services for many of our products. During the checkout process, you can select gift wrapping, and we will make sure your order is beautifully wrapped for your recipient.

Many of our porcelain and glassware products are dishwasher safe, but it's best to check the specific product's care instructions. We typically recommend hand washing for longer product life.

We stand behind the quality of our products. Most items come with a standard warranty. Please refer to our Warranty Policy for details on specific products and their warranty terms.

If you have any questions or need assistance, our customer service team is ready to help. You can reach us by email at [email protected] or through our Contact Us page.

If you're interested in making a wholesale order for your business, please contact our wholesale team. They will guide you through the process and provide you with the necessary information.

Yes, you can find reviews and testimonials from our customers on our website. These reviews can provide valuable insights into the quality and performance of our products.

Customers are responsible for the return shipping fees for products without quality issues. For faulty product parcels or broken/damaged product parcels, the return fees are our responsibility.

We accept various payment methods, including major credit cards, debit cards, and PayPal. You can select your preferred payment option during the checkout process.

Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on your location. Please refer to our Shipping Policy for more information.

Yes, we provide tracking information for your orders. You will receive a tracking number once your order ships. Use this number to check the status of your delivery on our website or the shipping carrier's site.

In the rare event that you receive the wrong item or your order is incomplete, please contact our customer service team immediately. We will investigate the issue and make it right.

We have a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days of receiving it. Please refer to our Return Policy for detailed instructions.

Yes, we offer gift wrapping services for many of our products. During the checkout process, you can select gift wrapping, and we will make sure your order is beautifully wrapped for your recipient.

If you need to change your shipping address, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but changes are subject to order processing status.

Unless there is a quality issue, we do not accept returns on sale items or customized items.

Customers are responsible for the return shipping fees for products without quality issues. For faulty product parcels or broken/damaged product parcels, the return fees are our responsibility.

Customers are responsible for the return shipping fees for products without quality issues. For faulty product parcels or broken/damaged product parcels, the return fees are our responsibility.

To start a return, contact us at [email protected]. We will provide a return shipping label and instructions on how and where to send your package.

After we receive and inspect your return, we will notify you of the refund approval. If approved, you will be automatically refunded using your original payment method.

The time it takes for your bank or credit card company to process and post the refund may vary. We will notify you once the refund is approved.

All our ceramic products are dishwasher safe. The oven is safe and freezer safe. Please check the caring information on the product description. For microwave use, please note that not all ceramic products are microwavable. Dinnerware with golden lining or gold/silver paint is unable to be heated in the microwave. Please read the description for the guidance of users. With good care, their glaze color of them will last very long over years.

We are providing 2 types of material for glassware products, one is Boro-silicate glass and the other is machine-made soda-lime glass. Boro-silicate is used in teapots, firepots mostly. They are in very good thermo-stability. With high clarity and transparency, the dishwasher, freezer, and oven are safe. Also microwavable. The normal soda-lime glass is not quite as strong as Boro-silicate glass, please check the guidelines for the usage in the description for them.

All products in our shop are tested by third-party inspection agencies, like CE/EU, CQI, FDA, SGS, etc. The goods selling here are refined and environmentally friendly, For the glassware, they are Lead and Cadmium free. Feel free to use them.

Enamel, also known as porcelain body painted enamel, came from the inspiration of Enameled bronzeware technique, enamel bronzeware painting techniques had been successfully transplanted to the porcelain body in Emperor Kangxi times, glazing the porcelain body after depicting a variety of enamel on it, that's the Enameled Porcelain. The production of Enameled Porcelain is quite different from other porcelain since its beginning. The whole production process is personally supervised by the emperor.

Blue and White Pottery covers a wide range of white pottery and porcelain decorated under the glaze with a blue pigment, generally cobalt oxide. The decoration is commonly applied by hand, originally by brush painting, but nowadays by stenciling or by transfer-printing, though other methods of application have also been used. The cobalt pigment is one of the very few that can withstand the highest firing temperatures that are required, in particular for porcelain, which partly accounts for its long-lasting popularity.

The glaze is very resistant to scratches. However, some cutlery might be able to leave scratch marks on the surface, it's up to the "softness" in the metal. Ceramics is a harder material than metal so low-quality cutlery will leave a mark. Try not to use it with non-alloy. Some matte glazes such as the "brewers", and "stone" collections feature an artisan glaze, which is more scratchy. Dark color glaze such as "cobalt" and "denim" is more exposed to glaze scratches due to the nature of color. However, glaze marks/scratches will never affect your usage. It can only be seen easier but does not affect the usage.

On-glaze decoration is a method of decorating pottery, most often porcelain, where the colored decoration is applied on top of the already fired and glazed surface, and then fixed in a second firing at a relatively low temperature, often in a muffle kiln. It is often described as producing "enameled" decoration. The colors fuse onto the glaze, so the decoration becomes durable. This decorative firing is usually done at a lower temperature which allows for a more varied and vivid palette of colors, using pigments that will not color correctly at the high temperature necessary to fire the porcelain body. Historically, a relatively narrow range of colors could be achieved with underglaze decoration, where the colored pattern is applied before glazing, notably the cobalt blue of blue and white porcelain.

Underglaze is a method of decorating pottery in which painted decoration is applied to the surface before it is covered with a transparent ceramic glaze and fired in a kiln. Because the glaze subsequently covers it, such decoration is completely durable, and it also allows the production of pottery with a surface that has a uniform sheen. Underglaze decoration uses pigments derived from oxides which fuse with the glaze when the piece is fired in a kiln. It is also a cheaper method, as only a single firing is needed, whereas overglaze decoration requires a second firing at a lower temperature.