Shipping Policy

The shipping fees are automatically calculated at the checkout based on order details.

Our Service Countries/Areas                                                                                          

Based on our stock warehouses in the US, Europe & China,  we can send parcels to the following Countries/Areas:

North America: 

Canada | Mexico | United States

Europe:

Austria | Belgium | Bulgaria | Croatia | Czech | Cyprus | Denmark | Estonia | Finland | France | Germany | Greece | Holland | Hungary | Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Norway | Poland | Portugual | Romania | Russia | Slovakia | Slovenia | Spain | Sweden | Switzerland |Turkey |United Kingdom

*Shipping to Russia has been stopped presently due to the situation.

Asia:

Bahrain | Hong Kong | India | Indonesia | Israel | Japan | Jordan | South Korea | Kuwait | Lebanon | Macau | Malaysia | Oman | Pakistan | Philippines | Qatar | Saudi Arabia | Singapore | Taiwan | Thailand | U.A.E. | Uzbekistan | Vietnam

Oceania:

Australia | East Timor | New Zealand

Africa:

Egypt | Ethiopia | South Africa

Insurance/Compensation Policy                                                                                    

We take responsibility for any package damage/loss during delivery! 

Due to the fragility of ceramic/glassware products, Timeofmodern is taking full responsibility for the parcel lost or damaged matter full or part of the

purchased goods. We will resend the damaged goods free of charge upon the following conditions:

1. Customers must claim any damaged/broken parcel content within 3 days(72 hours) upon receipt of the parcel(counting date starts from the day of parcel delivery according to tracking statute). 

2. Customers must provide solid evidence to customer service of Timeofmodern to prove the damaged/broken goods, including the following information: Air waybill photo of the broken parcel, and photos of broken pieces. ken parcel, and photos of broken pieces. 

3. Please submit the evidence to our customer service by email or in the order details of the member center for claiming the compensation.

4. Timeofmodern will respond to the request within 24 hours upon receipt of the claims. We will send the damaged pieces in 5 working days free of charge.

Remark: Customers must provide the correct shipping address for the safe delivery of parcels. Any parcels lost caused by the wrong address of the receiver or the wrong phone number offered won't be able to get any compensation.

Time of Order Processing                                                                                            

TimeofModern order processing time:

Orders will be processed and shipped in 3 working days after payment is completed(Ps.: For orders on Monday, shipping will be processed before Thursday; for orders on Friday, shipping will be processed before next Wednesday).

Duration of  Delivery                                                                                                

Timeofmodern is offering the following 2 types of door-to-door shipping solutions:

YunExpress/4Px Registered Standard Shipping: 

Tracking number with detailed shipping information available online.

Shipping duration of destination countries/areas:

YunExpress/4Px Registered Shipping:

Tracking number with sending out and delivery information available online. 

Shipping duration of destination countries/areas:

Please check with our customer service for the shipping duration of other countries/areas.

Parcel Tracking website: https://www.yuntrack.com/track/index?n=y

                                              https://track.4px.com/en

                                              https://www.17track.net/en

VAT & Customs Duties                                                                                        

VAT(Value Added Tax) 

A. Parcel Value under €150:

For customers from EU countries or with a parcel receiver's address in the EU(Europe Union), Timeofmodern will collect VAT in the

order checkout value.  Parcel receivers don't need to pay the VAT to local customs again while the parcel is in customer's clearance

procedure, it will expedite the parcel delivery time.

B. For parcel value over €150:

EU territory customers should pay for the VAT import values to customs when the parcel arrives at local customs.

TimeofModern is not responsible for the delay of parcel delivery due to late processing due to customs issues in destination countries.

Customs Duty/Tariff in other countries/areas:                                                                         

Tax/Duties are included for parcel shipping to the US.

For other customs duties outside the EU, customers are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

TimeofModern is unable to take control of the customs issues in destination countries.

AUSTRALIA – All orders above AUS$1000 are subject to import duties. This figure can vary depending on the value of the parcel,

so please check with the Department of Home Affairs for more information.

NEW ZEALAND - All orders above NZD$1000 are subject to import duties. This figure can vary depending on the value of the parcel.

You can get an estimate from the New Zealand Customs Service website.

CANADA - All orders are subject to 5% GST.

BRAZIL - All orders are subject to import duties.

UK - All orders are subject to the VAT tax and customs clearance fees.  

Refusing To Pay Customs Duties                                                                                    

If you refuse the customs fee and the parcel is returned to TimeofModern, the shipping fee will be deducted from your refund.

By the way, If you're still unsure about whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order.

For shipping to other countries/areas outside the listing, please get in touch with us at: [email protected]

Last Update: Oct. 25Th, 2023

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