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Our Service Countries/Areas

Insurance/Compensation Policy

Time of Order Processing

Duration of Delivery

VAT & Customs Duties

Customs Duty/Tariff in other countries/areas

Refusing To Pay Customs Duties

The shipping fees are automatically calculated at the checkout on the basis of order details.

Our Service Countries/Areas                                                                                          

On the basis of our stock warehouses in the US, Europe & China,  we can send parcels to the following Countries/Areas:

North America: 

Canada | Mexico | United States

Europe:

Austria | Belgium | Bulgaria | Croatia | Czech | Cyprus | Denmark | Estonia | Finland | France | Germany | Greece | Holland | Hungary | Ireland | Italy | Latvia | Lithuania | Luxembourg | Malta | Norway | Poland | Portugual | Romania | Russia | Slovakia | Slovenia | Spain | Sweden | Switzerland |Turkey |United Kingdom

*Shipping to Russia has been stopped presently due to the situation.

Asia:

Bahrain | Hong Kong | India | Indonesia | Israel | Japan | Jordan | South Korea | Kuwait | Lebanon | Macau | Malaysia | Oman | Pakistan | Philippines | Qatar | Saudi Arabia | Singapore | Taiwan | Thailand | U.A.E. | Uzbekistan | Vietnam

Oceania:

Australia | East Timor | New Zealand

Africa:

Egypt | Ethiopia | South Africa

Insurance/Compensation Policy                                                                                    

We take responsibility for any package damage/loss during delivery! 

Due to the fragility of ceramic/glassware products, Timeofmodern is taking full responsibility for the parcel lost or damaged no matter full or part of the

purchased goods. We will resend the damaged goods free of charge upon the following conditions:

1. Customers must claim any damaged/broken parcel content within 3 days(72 hours) upon receipt of the parcel(counting date starts from the day of parcel delivery according to tracking statute). 

2. Customers must provide solid evidence to customer service of Timeofmodern to prove the damaged/broken goods, including the following information: Air waybill photo of the broken parcel, and photos of broken pieces. ken parcel, and photos of broken pieces. 

3. Please submit the evidence to our customer service by email or in the order details of the member center for claiming the compensation.

4. Timeofmodern will respond to the request within 24 hours upon receipt of the claims. We will send the damaged pieces in 5 working days free of charge.

Remark: Customers must provide the correct shipping address for the safe delivery of parcels. Any parcels lost caused by the wrong address of the receiver or the wrong phone number offered won't be able to get any compensation.

Time of Order Processing                                                                                            

TimeofModern order processing time:

Orders will be processed and shipped in 3 working days after payment is completed(Ps.: For orders on Monday, shipping will be processed before Thursday; for orders on Friday, shipping will be processed before next Wednesday).

Duration of  Delivery                                                                                                

Timeofmodern is offering the following 2 types of door-to-door shipping solutions:

YunExpress/4Px Registered Standard Shipping: 

Tracking number with detailed shipping information available online.

Shipping duration of destination countries/areas:

YunExpress/4Px Registered Shipping:

Tracking number with sending out and delivery information available online. 

Shipping duration of destination countries/areas:

Please check with our customer service for the shipping duration of other countries/areas.

Parcel Tracking website: https://www.yuntrack.com/track/index?n=y

                                              https://track.4px.com/en

                                              https://www.17track.net/en

VAT & Customs Duties                                                                                        

VAT(Value Added Tax) 

A. Parcel Value under €150:

For customers from EU countries or with a parcel receiver's address in the EU(Europe Union), Timeofmodern will collect VAT in the

order checkout value.  Parcel receivers don't need to pay the VAT to local customs again while the parcel is in customers clearance

procedure, it will expedite the parcel delivery time.

B. For parcel value over €150:

EU territory customers should pay for the VAT import values to customs when the parcel arrives at local customs.

TimeofModern is not responsible for the delay of parcel delivery due to late processing due to customs issues in destination countries.

Customs Duty/Tariff in other countries/areas:                                                                         

Tax/Duties are included for parcel shipping to the US.

For other customs duties outside the EU, customers are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

TimeofModern is unable to take control of the customs issues in destination countries.

AUSTRALIA – All orders above AUS$1000 are subject to import duties. This figure can vary depending on the value of the parcel,

so please check with the Department of Home Affairs for more information.

NEW ZEALAND - All orders above NZD$1000 are subject to import duties. This figure can vary depending on the value of the parcel.

You can get an estimate from the New Zealand Customs Service website.

CANADA - All orders are subject to 5% GST.

BRAZIL - All orders are subject to import duties.

UK - All orders are subject to the VAT tax and customs clearance fees.  

Refusing To Pay Customs Duties                                                                                            

If you refuse the customs fee and the parcel is returned to TimeofModern, the shipping fee will be deducted from your refund.

By the way, If you're still unsure about whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order.

For shipping to other countries/areas outside the listing, please get in touch with us at: [email protected]

Last Update: Oct. 25Th, 2023

TimeofModern.com

Return & Refund

Return Policy

At TimeofModern, we want you to be completely satisfied with your purchase. If you are not satisfied with your item, we offer a 30-day return policy to ensure your shopping experience is worry-free.

Eligibility for a Return

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition as when you received it.
• It should be unworn or unused.
• The item should have all original tags.
• It must be in its original packaging.
• You must provide a receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at [email protected]. If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that we do not accept items returned without prior authorization.

For any questions or concerns related to returns, feel free to contact us at [email protected].

Damages and Issues

While we aim to pack our products with high shockproof standards, occasionally, there may be faulty or damaged goods. If your item is defective, or damaged, or if you receive the wrong item, please inspect your parcel upon delivery and contact us immediately. We will evaluate the issue and make it right.

Non-Returnable Items

Please reach out to us if you have specific questions or concerns about a particular item. We cannot accept returns for sale items or customized products unless there is a quality issue.

Return Freight

For returns that are not due to quality issues, customers are responsible for the return shipping fees. However, in the case of faulty product parcels or broken/damaged items, the return fees are our responsibility.

Claiming on Faulty Goods

At TimeofModern, we value your orders. Despite our best efforts to ensure safe packaging, there may still be instances of faulty or damaged goods. In such cases, please don't hesitate to reach out to us. We will take full responsibility for these issues.

To claim faulty or damaged parcel contents, please contact TimeofModern within 3 working days after the parcel's delivery. Email clear photos of the air waybill (showing waybill numbers) and pictures of the broken items. Don't forget to provide us with the order number.

You can reach our customer service team at [email protected]. After verifying the issues, our customer service staff will arrange compensation, which may include a partial or full refund of the order amount or sending a replacement parcel with the correct items.

Exchanges

If you want to exchange an item, the quickest way is to return the item you have, and once your return is approved, make a separate purchase for the new item.

Refund Process

We will notify you once we've received and inspected your return. You'll be informed whether the refund is approved. If approved, the refund will be processed automatically to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

At TimeofModern, we're committed to providing you with high-quality products and exceptional service. Thank you for choosing us as your home porcelain and glassware supplier.

Last update: 26th, Sep. 2023